Elizabeth Keyes Resume


WTS Paradigm                                                                                            Middleton, WI 53562

May 2010-present

UX Designer (Sept 2013 – present), Quality Assurance Specialist (July 2011 – Sept 2013), ERP Analyst (May 2010 – July 2011)

  • Designing an iPad application through observation studies, workflow analysis, interviews, wireframes, and prototyping
  • Implementing customer support websites in Zendesk using CSS and HTML
  • Conducting interviews with end users and presenting findings to executive team
  • Performing heuristic evaluations of current systems to give product managers suggestions for future projects
  • Translating requirements into functional designs with workflows and wireframes for enhancements
  • Updating and creating interactive UX guidelines for applications
  • Leading software architecture discussions and projects with senior developers
  • Worked directly with end users to set up the system to meet their business needs
  • Facilitated in-person requirements gathering sessions


Yahara Software                                                                                            Madison, WI 53717

June 2007-November 2009

Business Analyst, Associate Web Developer

  • Developed and deployed website modules using a content management solution to improve layout and functionality based on client feedback
  • Collaborated with a team of developers to create functional prototypes
  • Created software requirements documents for clients and developers
  • Wrote and maintained user stories and test cases
  • Lead requirements gathering and UAT for company’s largest client


Oncontact Software                                                                                   Cedarburg, WI 53012

August 2006-February 2007

Technical Writer



DePaul University                                                                                            Chicago, IL 60604

Achieved: Master of Science in Human Computer Interaction, Nov 2013

Classes Taken:

  • Design for Handheld Devices
  • Prototyping and Implementation
  • Usability Evaluation Methods
  • Inquiry Methods and Use Analysis
  • Interaction Design and Information Architecture
  • Enterprise System Implementation
  • Statistics and Data Analysis


Milwaukee School of Engineering                                                     Milwaukee, WI 53202

Achieved: Bachelor of Science in Software Engineering, May 2008

Business Applications Domain



International Institute of Business Analysis                                          Madison, WI 53719

Jan 2010-present

Past President (Jan 2015 – present), Greater Madison Area Chapter President (Jan 2011 – Jan 2015), Vice President at Large (Jan 2010 – Jan 2011)


WI BADD Administrative Chair-person (Feb 2010 – March 2011)

International Institute of Business Analysis member (Sept 2009- present)